We suggest you contact our tech support team first by posting a question in our Help Desk to determine whether the item is indeed defective before shipping. Then make an online return merchandise authorization (RMA) request. See 30-Day Warranty Policy for more details. No phone call or email is necessary!

How to Return a Purchase

Please start by logging into your account and visiting your order history. Click on the order for which you'd like to make an online return merchandise authorization (RMA) request and click on "Details". From the order screen, just check the boxes next to the products you'd like to return and click on "Return Items".